Frequently Asked Questions

General & Booking

  • All appointments are booked directly through the website. This gives you full control to view real-time availability and manage your schedule at your convenience. I do not accept bookings by phone or email to ensure I can focus entirely on the client currently in the chair.

  • Need to make a change? Life happens, and you can easily manage this yourself 24/7! Whether you need to cancel or just pick a new time, the process is identical and takes only a few seconds.

    Two easy ways to do it yourself:

    1. Via your Confirmation and or Reminder Email: Open the confirmation email you received when booking. Click the link inside to modify your booking instantly. Can't find it? Check your spam/junk folder or your trash folder.

    2. Via the Cuts and Curls App: If you can't find the email, simply use our app. Log in with the same details you used to book, and you can manage everything right there.

    Important Rules: To keep the schedule running smoothly for everyone, changes, and cancellations must be made within specific time windows. If you modify your appointment outside these windows (or don't show up), the system will automatically charge 100% of the treatment price.

    • Haircuts: Up to 6 hours in advance.

    • Colour / 2 Persons: Up to 10 hours in advance.

    • Complex treatments (Bleach/Highlights): Up to 24 hours in advance.

    Please note: Cancellations or changes cannot be processed via WhatsApp, SMS, or phone. You must use the link in the confirmation email or through the App.

  • I ask everyone to arrive 5 minutes early to settle in. Because I operate on a strict 1-on-1 schedule to give you my undivided attention, late arrivals may result in a lost time slot. If you have a prepaid appointment and arrive too late to complete the service, the appointment will be cancelled without reimbursement.

  • No worries. You can easily find the date and time of your appointment in the confirmation email or the SMS you received immediately after booking. Alternatively, you can log in to the Cuts and Curls App, where all your upcoming visits are listed clearly.

    • Tip: The confirmation email includes an ICS file attachment. If you open this on your phone or computer, the appointment is instantly added to your digital calendar.

  • No. To guarantee that you receive my full, undivided attention without interruptions, I work strictly by appointment only. You can easily check availability and book your spot 24/7 via the online booking system on this website.

  • I am available to look after your hair Tuesday through Thursday from 10:00 to 20:00, Friday from 11:00 to 20:00, and Saturday from 07:00 to 17:00. The salon is closed on Sundays and Mondays (with occasional Monday openings for special events). Click here for all details about the opening hours.

  • You are welcome to call +31 (0)20 6246 881 for urgent, time-sensitive matters during opening hours. For non-urgent questions, please use the contact form. To maintain a tranquil environment for every client, I do not interrupt treatments to take appointment bookings over the phone.

  • Since the salon is located in the heart of Amsterdam, I recommend coming by bike or public transport if possible.

    • Public Transport: The closest stop is Leidseplein ( 5 minutes walk), which is served by Trams 1, 2, 5, 7, 12, and 19. Metro to Vijzelgracht and walk 10 min from there.

    • Parking: Street parking in the centre is scarce and expensive. If you are driving, the most convenient parking garages are Q-Park Byzantium (Tesselschadestraat 1G, ~9-min walk) or ParkBee Nassaukade (Nassaukade 380, ~10-min walk).

Frequently Asked Questions

  • We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.